Frequently Asked Questions
Everything you need to know about securing and enhancing your home with First Alert.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I return a product if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your item in its original packaging for a full refund, minus shipping costs.
Do your home safety products come with a warranty?
Yes, all First Alert products come with a limited manufacturer's warranty ranging from 1 to 10 years, depending on the specific model and product category.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your smart home products compatible with voice assistants?
Many of our latest smart home devices are compatible with Amazon Alexa, Google Assistant, and Apple HomeKit. Please check the 'Specifications' section on the product page for individual compatibility details.